A day spent with Barry Chaffkin
One of the things that Barry does is train people in foster care. He works with everyone from agency staff and foster parents to legal professionals. Yesterday I joined him for two trainings in order to learn more about the foster care system and also to see Barry in action (he is a really great trainer). Unlike other trainings I’ve been to, Barry dispenses with PowerPoint entirely. He is generous with his jokes and his compliments, but also knows how to give constructive criticism and a good-natured ribbing. Best of all, Barry knows how to establish his authority without being arrogant or falsely modest about the depth and breadth of his experience. He builds rapport instantly by greeting each person as he or she walks into the room, and also having everyone make introductions. Each person gave his or her name, job title, and a question or problem they needed solving. Like a good teacher, he relies heavily on the knowledge that is already in the room (he calls everyone his co-trainers) while driving just a handful of important points that he wants everyone to walk away with. Although Barry has people doing exercises every now and then, the training feels like one giant conversation where every moment is potentially a teaching point. The biggest lesson I gleaned from yesterday was that great social workers (at least in the mold of Barry Chaffkin) are tenacious problem-solvers who can approach every person they encounter with an open mind and an empathetic heart. (more…)